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Resolving Payment Disputes

Question:  I rented a piece of equipment to a customer without first getting his signature on my rental contract.  The equipment was vandalized, and I charged the customer’s credit card for the cost of the repair.  The customer disputed the charge, and the credit card

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Customer Bankruptcies

By James Waite  Rental Management Magazine     PROTECTING YOURSELF FROM CUSTOMER BANKRUPTCIES   QUESTION: I JUST HAD TWO LARGE CUSTOMERS FILE BANKRUPTCY. ONE OF THEM WAS MAKING PAYMENTS ON A RENTAL THAT INCLUDED AN INFORMAL PURCHASE OPTION — JUST SOME NOTES WRITTEN ON THE FACE OF A

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Personal Guarantees

By James Waite  Rental Management Magazine   KEEPING GOOD CUSTOMERS FROM GOING BAD WITH GUARANTEES   QUESTION: SINCE THIS CORONAVIRUS (COVID-19) PANDEMIC AROSE, I’VE BEEN HAVING A TERRIBLE TIME GETTING PAID BY SOME OF MY CUSTOMERS. COLLECTIONS HAVE SLOWED AND MAINTENANCE ISN’T BEING PERFORMED AS IT SHOULD BE.

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