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Resolving Payment Disputes

Question:  I rented a piece of equipment to a customer without first getting his signature on my rental contract.  The equipment was vandalized, and I charged the customer’s credit card for the cost of the repair.  The customer disputed the charge, and the credit card

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Handling Credit Card Disputes

Question: Recently, we had a customer cause more than $10,000 worth of damage to our equipment. We charged the repair cost to his credit card, but he disputed the charge. He initially admitted in writing that he actually used the machine, but claimed it was

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Understanding the New Stimulus (COVID)

By James Waite  Rental Management Magazine   UNDERSTANDING THE NEW STIMULUS BILL; WHAT’S IN IT THAT CAN APPLY TO YOUR RENTAL BUSINESS     QUESTION: A NEW STIMULUS BILL WAS JUST PASSED BY CONGRESS AND I’M TRYING TO SET ASIDE A FEW MINUTES TO READ ALL 5,000-PLUS PAGES,

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MEWP Requirements

By James Waite  For Construction Pros Magazine ADDRESSING THE UPDATES TO MEWP REQUIREMENTS FROM A LEGAL PERSPECTIVE   MEWPS ARE ONE OF THE SAFEST MEANS OF WORKING AT HEIGHT, YET THERE ARE RISKS. THESE HAD BEEN LARGELY DEALT WITH FROM A LEGAL PERSPECTIVE THROUGH AN ARRAY OF

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Customer Bankruptcies

By James Waite  Rental Management Magazine     PROTECTING YOURSELF FROM CUSTOMER BANKRUPTCIES   QUESTION: I JUST HAD TWO LARGE CUSTOMERS FILE BANKRUPTCY. ONE OF THEM WAS MAKING PAYMENTS ON A RENTAL THAT INCLUDED AN INFORMAL PURCHASE OPTION — JUST SOME NOTES WRITTEN ON THE FACE OF A

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Personal Guarantees

By James Waite  Rental Management Magazine   KEEPING GOOD CUSTOMERS FROM GOING BAD WITH GUARANTEES   QUESTION: SINCE THIS CORONAVIRUS (COVID-19) PANDEMIC AROSE, I’VE BEEN HAVING A TERRIBLE TIME GETTING PAID BY SOME OF MY CUSTOMERS. COLLECTIONS HAVE SLOWED AND MAINTENANCE ISN’T BEING PERFORMED AS IT SHOULD BE.

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